Billing & Payments

1. Subscription Plans

Deep Blue Alpha currently offers the following subscription tiers for purchase:

• Free: No charge. Access to core whale tracking features.
• Pro ($9.99/mo or $89/yr founding rate; standard $14.99/mo or $139/yr): Includes Intelligence Suite, Whale Reports, and data exports.
• Alpha ($19.99/mo or $179/yr founding rate; standard $29.99/mo or $269/yr): Includes everything in Pro, plus WHaiLE™ AI, Whale Picks, the Backtest engine, and full history.
• Whale ($49/mo or $439/yr founding rate; standard $79/mo or $709/yr): Includes everything in Alpha, plus Playbook event intelligence, real-time Alerts (Telegram, push, and email), and access to 1,000 tracked whale wallets.

Leviathan tier — coming soon. A higher-volume tier is in development and is not yet available for purchase. Pricing and feature details will be published when it goes on sale.

Founding member pricing (Pro and Alpha only) is available for a limited time and is locked in for the lifetime of your continuous subscription. See Section 6 for details.

2. Payment Methods

We accept the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, and other major cards — processed securely by Stripe.
• Cryptocurrency: ETH, BTC, USDC, USDT, SOL, BNB, and 300+ other cryptocurrencies — processed by NOWPayments.

We do not store your card details. All card payments are handled by Stripe under PCI-DSS compliance. Cryptocurrency transactions are processed on-chain via NOWPayments.

3. Billing Cycle

• Monthly plans are billed every 30 days from the date of your initial subscription.
• Yearly plans are billed once per year from the date of your initial subscription.
• Subscriptions renew automatically unless cancelled before the renewal date.
• You will receive an email receipt for each successful payment.

4. Cancellation

• You may cancel your subscription at any time from your Account page.
• Cancellation takes effect at the end of your current billing period — you retain full access until then.
• We do not charge cancellation fees.
• After cancellation, your account reverts to the Free tier.

To cancel, log in and go to Account → Billing → Cancel Subscription. If you have trouble, email team@deepbluealpha.io.

5. Refund Policy

• Card payments: Subscription fees are generally non-refundable. If you believe you were charged in error, contact us within 7 days at team@deepbluealpha.io and we will review your case.
• Cryptocurrency payments: Due to the irreversible nature of blockchain transactions, crypto payments are final and non-refundable.
• Exceptions: We will issue refunds where required by applicable consumer protection law.

6. Founding Member Pricing

Founding member pricing is a promotional rate offered for a limited time at launch. If you subscribe during the founding member period:

• Your rate is locked in for life — it will never increase as long as your subscription remains continuously active.
• If you voluntarily cancel and later resubscribe, the then-current standard pricing applies. Your founding rate cannot be reinstated after a voluntary cancellation.
• Involuntary lapse — 14-day grace period: If your subscription is suspended due to a payment failure (failed card charge, expired card, card reissue, NSF, or similar), the founding rate is preserved for fourteen (14) days from the date of the first failed charge. If you update your payment method and the charge succeeds within that window, your founding rate continues uninterrupted. If the failure is not resolved within fourteen days, the account reverts to Free and the then-current standard pricing applies on resubscription.
• Founding pricing applies to the tier you subscribe to at the time. Upgrading to a higher tier at a later date will be at the then-current rate for that tier.

7. Price Changes

We may change our standard pricing at any time. We will provide at least 30 days' notice to existing subscribers before any price increase takes effect. Active subscribers are never moved to a new price mid-cycle without notice.

8. Failed Payments

If a card payment fails:

• We will notify you by email immediately.
• Stripe will automatically retry the charge up to 3 times over the following days.
• If all retries fail, your subscription will be suspended and your account will revert to the Free tier.
• You can update your payment method at any time from your Account page.

9. Taxes

Prices listed are exclusive of any applicable taxes. Depending on your jurisdiction, U.S. state sales tax, EU/UK Value Added Tax (VAT), Canadian GST/HST, or other transaction taxes may be added at checkout. Where required by law, applicable taxes are calculated and collected at the time of payment by our payment processor and remitted to the relevant taxing authority.

If your jurisdiction grants you a statutory cooling-off or right-of-withdrawal period for digital services (for example, the EU Consumer Rights Directive's 14-day right of withdrawal, or the UK Consumer Contracts Regulations), your subscription provides you immediate access to digital content; by initiating the subscription you acknowledge that the right of withdrawal is waived to the extent that performance has begun, except where the law makes such waiver invalid. You retain all statutory consumer rights that cannot be waived under your local law.

You remain responsible for any taxes applicable to your purchase that we do not collect at checkout.

10. Questions & Disputes

For billing questions, payment issues, or to request a refund review, contact us at team@deepbluealpha.io. We aim to respond within 1 business day.